We value all your concerns but we always make sure quality is checked upon sending the products so you can be assured that you are saved from all the hassle of returns & exchanges. Should there be any concerns with your purchase, we will be glad to attend to them as soon as we can.
We have a 5-day return & exchange policy, which means you have 5 days after receiving your item to request a return & exchange.
Eligibility
- Make sure to take a video upon unboxing. No video of proof, no return and exchange.
- Please inspect your order upon receipt if the item is defective, damaged or if you receive the wrong item. Damaged items prior to first wash will be examined and attended to properly.
- The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, kindly email us at support@laperimamnl.com and email the following details:
- Name
- Pick-up Address
- Contact Number
- Item/s Purchased
- Date of Purchase
- Details of Concerns with Photos/Videos
If your return is accepted, you will receive a confirmation email with instructions from the team. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@laperimamnl.com. Should you be not satisfied with our product quality, and feel the need to return, we will be happy to attend to your concerns and discuss matters with you.
Exceptions / non-returnable items
- Products that were purchased on sale are not eligible for return or exchange as we fully disclose the product status being sold on discounts.
- Discoloration due to improper wash is not eligible for return/exchange. Kindly read the care guide provided upon purchase, also available on our website.
- Custom products (such as special orders or personalized items).
Please get in touch if you have questions or concerns about your specific item. We give the best service to make sure your purchase is to your liking, therefore, changing of colors, fabrics, and/sizes, although not possible, can be discussed. Email us your concerns at support@laperimamnl.com.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
