Frequently Asked Questions
Please reach us at laperima.manila@gmail.com
if you cannot find an answer to your question/s.
How long does it take for my purchase to be delivered to me?
Metro Manila: 1-3 days
Luzonwide: 5-7 days
Nationwide: 7-12 days
How much is the shipping fee?
Metro Manila: Purchases above 3,000 php, shipping is free. If below 3,000 php, standard rate of 180 php will be charged.
Provincial Cities: Purchases above 5,000 php shipping is free. If below 5,000 php, standard rate of 400 php will be charged.
Do you allow pick-up of purchased items? Where is the pickup location?
Yes, we allow personal pickup and/or customer-booked couriers. Just choose “Personal Pickup” on the checkout page, then we’ll send you a message/email for the exact pickup address. Our pickup location is within Quezon City.
What are your payment methods?
We accept Gcash & bank transfers, and soon, Visa & Mastercard credit cards.
What are your available sizes for bedding sets?
For Flax Linen bedding sets, we have standard Queen and King Size.
For Tencel bedding sets, we have standard Twin, Queen and King Size.
All fitted sheets are 16″ deep.
For a more detailed size guide, click here.
How do I wash my bedding sets?
Use a mild liquid detergent, and do not use bleach. Machine-wash cold. Dry on gentle cycle only. For more information, click here.
Return & Refund Policy
We value all your concerns but we always make sure quality is checked upon sending the products so you can be assured that you are saved from all the hassle of returns & exchanges. Should there be any concerns with your purchase, we will be glad to attend to them as soon as we can.
We have a 5-day return & exchange policy, which means you have 5 days after receiving your item to request a return & exchange.
Eligibility
- Make sure to take a video upon unboxing. No video of proof, no return and exchange.
- Please inspect your order upon receipt if the item is defective, damaged or if you receive the wrong item. Damaged items prior to first wash will be examined and attended to properly.
- The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, kindly email us at laperima.manila@gmail.com and email the following details:
- Name
- Pick-up Address
- Contact Number
- Item/s Purchased
- Date of Purchase
- Details of Concerns with Photos/Videos
If your return is accepted, you will receive a confirmation email with instructions from the team. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at laperima.manila@gmail.com. Should you be not satisfied with our product quality, and feel the need to return, we will be happy to attend to your concerns and discuss matters with you.
Exceptions / non-returnable items
- Products that were purchased on sale are not eligible for return or exchange as we fully disclose the product status being sold on discounts.
- Discoloration due to improper wash is not eligible for return/exchange. Kindly read the care guide provided upon purchase, also available on our website.
- Custom products (such as special orders or personalized items).
Please get in touch if you have questions or concerns about your specific item. We give the best service to make sure your purchase is to your liking, therefore, changing of colors, fabrics, and/sizes, although not possible, can be discussed. Email us your concerns at laperima.manila@gmail.com
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.